Service
Website Maintenance and Technical Support
Software needs care after launch. Our maintenance and support services keep your website or application updated, backed up and working, so you can focus on running your business.
Overview
What this service covers
We support websites and applications that we built, and many that we did not. After reviewing your setup, we propose a maintenance plan that fits the size and importance of your system.
Typical work includes updates, backups, uptime and error checks, content changes, small improvements and help when something goes wrong.
Problems we solve
Common challenges this removes
Outdated software is a security risk
Unpatched plugins and libraries are a common way for sites to be compromised.
Nobody owns the site after launch
Small issues pile up until something visibly breaks.
Content updates wait for a developer
Simple changes take weeks because there is no dependable support route.
No backups or recovery plan
If something fails, recovering data and uptime becomes stressful and slow.
Key features
What can be included
- Regular updates to platforms, plugins and dependencies
- Scheduled backups and restoration checks
- Uptime and error monitoring
- Security reviews and hardening
- Bug fixes and compatibility checks
- Content and layout changes
- Performance and SEO health checks
- Clear channels to request help
Deliverables
What you receive
- Initial review of your website or application
- Written maintenance plan with scope and response expectations
- Regular maintenance activities as agreed
- Summary of work performed
- Recommendations for improvements
Features shown here are illustrative capabilities that we scope to your project. They are not a fixed package, and final deliverables are confirmed in your proposal.
Use cases
Where this fits
A few examples of how businesses use this kind of solution.
Business and company websites
Keep the site fast, secure and current without internal technical staff.
Web applications in daily use
Reliable support for systems your team depends on.
Sites inherited from another developer
We review the condition and stabilise it.
Growing content needs
Regular updates for events, products and announcements.
Our approach
How we deliver this
Audit
We review the current state of hosting, code and content.
Plan
We agree what is covered, how to report issues and expected response times.
Maintain
We perform scheduled care and handle requests.
Report and improve
You receive summaries and suggestions for what to do next.
FAQ
Frequently asked questions
Can you maintain a site you didn't build?
What response times can I expect?
Do I need a monthly plan?
Do you handle hosting?
Have a Project in Mind?
Tell us what you want to build. We'll help you explore the right solution for your business.